Published on January 27, 2026

A notepad? No, a note app.

A letter? No, an email.

A cash transaction? No, a tap to pay.

The digital landscape is evolving at a lightning speed. While it may be tempting to be comfortable and stick to the known, adapting to technological advancements is crucial to survivability.  

For more than 90 years, Brunei Shell Petroleum (BSP) has played a central role in writing Brunei’s energy story. From pioneering Snake Wells and Smart Technology to introducing Ocean Bottom Nodes (OBN) and 3D seismic surveys, BSP has consistently pushed the boundaries of innovation in the oil and gas industry.

And behind every technological breakthrough is a strong digital backbone.

In BSP, the IT infrastructure quietly connects onshore and offshore operations, enabling teams to collaborate, access critical data and work efficiently. In doing so, it supports the daily work of more than 3,500 employees who keep the company running – on land and at sea.

Keeping Up with the Time

While it was at a comfortable position, as the world moves rapidly towards cloud and mobile productivity, BSP knew it had to keep pace.

It was time to modernise its End User Computing (EUC), especially amidst growing concerns on current EUC setup around access to productivity tools, data, and applications on mobile devices – compounded by the rising annual cost.

This led to the launch of EUCare, a project focused on building an agile, secure and mobile IT environment that could support future business needs. The new programme also set to decrease reliance on low-value applications that was incurring cost.

But the project didn’t come without its challenges.

Where there is a need for onboarding, there also exist the need to offboard. This means ensuring that all end-users get a seamless transition from the old to new system, while ensuring minimal to no impact to critical business operations.

Immersion centre for the EUCare devices. Employees get to familiarise themselves with the new devices and get updated on new features at the centre.

 

Powering Productivity Across BSJV

With grit and planning, and within just three months, the team rolled out modern hardware to 4,155 Brunei Shell Joint Venture (BSJV) employees and 745 business partners across all operations. The project also reduced projected annual operating costs to USD 7.8 million. To further improve efficiency, the EUCare Self-Service Portal was introduced, offering a single platform for employees to access and manage all IT services.

Safety first - EUCare EUX engineers attend a site briefing ahead of the day's laptop deployment work.

The EUCare project is more than just a success story in upgrading hardware and software. Driving the transition were capable locals. The execution of the massive project was enabled by a diverse team of 60 interns, 57 IT focal points and 30 BSJV Company Site Representatives – all of which are Bruneians. The project itself was delivered alongside a fully Bruneian company.  

EUCare became the secure, dependable platform which provides access to essential IT services, ensuring that business runs smoothly with minimal disruption and downtime. Whether in the office, working remotely or even on site, the platform empowers all BSJV staff to stay connected, focused and productive.  

Strengthening connectivity and productivity - laptop deployment completed at remote site.

Developed in collaboration with other solutions partners, EUCare has improved cost efficiency, strengthened system reliability through cloud-based applications, and enhanced security. Just as importantly, EUCare has invested in people – supporting local talent while playing a meaningful role in the continued grow of Brunei’s IT ecosystem. 

“EUCare is proudly a locally developed partnership: we're proud of the major foundational milestone achieved so far and look forward to providing greater business value through our EUCare services with DMOS Technologies,” shared Hjh Sofi Umar, BSP’s Chief Information and Digital Officer.

Committed to excellence - local EUX engineers at the forefront of user support and deployment activities.